Returns & Exchanges
To find your order details including order status or to initiate a return please click here.
Our Guarantee of Quality
Sundance will gladly accept returns of merchandise within 90 days of purchase.
All sale items ending in $.97 or $.98 are “Final Sale” and cannot be returned or exchanged.
Returns & Exchanges
If you have an item you need to exchange or return, find your order above and click the link at the top of the page to Start a Return, then simply follow our easy return and exchange instructions.
In-Store Returns
Please feel free to take your purchase to one of our retail stores (except Sundance Outlet Store) for a fast, easy and free return.
Our Returns & Exchanges Policy
Sundance will gladly accept returns of merchandise within 90 days of purchase. All final sale items with prices ending in $.97 or $.98, are "Final Sale" cannot be returned or exchanged. Returns or exchanges must be accompanied by an original sales receipt or referenced back to the original transaction.
Refunds will be made to the original method of payment. Gift cards may not be returned. Returns of merchandise purchased with a gift card or with a gift card and another method of payment will be refunded to the gift card until the gift card balance is fully refunded, then any remaining refund amount will be issued to the original method of payment.
Shipping and handling charges are not refundable. You will be responsible for any return shipping costs. Sundance recommends that any returns shipped back to us are sent with tracking and insurance. Sundance cannot accept responsibility for items not received or damaged in transit.
The purchase price of the merchandise will be credited back to your original method of payment. We will deduct a return postage fee of $7.95 when the prepaid label is used. In the case of an exchange for the same item (exchanging for different size, color) shipping fees will not be charged. Exchanges for different items will have shipping fees applied.
If you live outside the contiguous 48 states, have an APO/FPO address or would prefer to pay your own return shipping, send the package to: Sundance Catalog Company, Returns Department, 2475 South 3200 West, Suite B, West Valley City, UT 84119.
We recommend you use a form of traceable delivery and insure your package for your protection. Please do not send the package C.O.D., as we do not accept returns shipped C.O.D. Credit card refunds will be reflected on your billing statement within one (1) billing cycle.
Address for Returns:
Sundance Catalog Company
Returns Department
2475 South 3200 West, Suite B
West Valley City, UT 84119
In-Store Return Policy (except Outlet Store)
If at any time and for any reason, you do not feel that your purchase has lived up to your expectations simply return it. Returns with an original receipt can be returned to its original form of payment or an exchange for price paid. Returns without a receipt receive a store credit or exchange for the lowest selling price. Returns accompanied by a GIFT RECEIPT receive a store credit or exchange. Sundance sale items are considered "Final Sale" and cannot be returned or exchanged.
Please note that furniture, large home decorative items and rugs may not be returned to our retail store locations. For assistance in returning these items contact our Customer Service.
Sundance Catalog Outlet Store Return Policy
All sales are considered "Final Sale" and cannot be returned or exchanged.